These terms apply when you use the Valura Gaming Center website, book a session, buy a membership or play at our venue at 15 Admiralty Way, Lekki Phase 1, Lagos. By booking or paying, you agree to them.
1. Your account
You need an account to book. Keep your password private. You’re responsible for bookings made from your account. Give us a real name and email so we can send your tickets and receipts.
2. Bookings and sessions
- A booking reserves one station for the game, date, time and length you chose. Prices are shown in naira before you pay.
- We hold your chosen slot for 15 minutes while you pay. If payment isn’t completed in that time, the slot is released.
- Your session starts and ends at the booked times. Arriving late doesn’t move the end time.
- Show your ticket (QR code or VLR code) at the front desk to check in. Staff start your timer at your station.
- You can add extra time online or at the desk if the station is free after your session.
- Squad deals cover the number of players, games and times described on the deal.
3. Changes and cancellations
Paid bookings can’t be cancelled by customers. You can reschedule a booking to another free time up to 1 hour before it starts, up to 2 times. Missed sessions (no check-in before the end time) are not refunded or moved. See Refunds & rescheduling.
4. Memberships
- A membership lasts 30 days from payment and gives you the gaming hours and perks shown for that plan.
- Hours can only be used on the games listed for your plan and must be used before the plan ends.
- If you renew before your plan ends, unused hours roll into the new month.
- Memberships are personal and can’t be shared or transferred. Guest passes are for people who come with you.
- Food discounts and tournament entry are claimed at the venue by showing your account or ticket.
5. Promo codes
Promo codes have their own conditions (dates, games, limits and minimum spend). They can’t be exchanged for cash, can’t be combined, and may be withdrawn at any time. We may cancel bookings made by misusing a code.
6. Payments
Online payments are processed by Paystack. We never see or store your full card details. Prices include any applicable charges shown at checkout.
7. At the venue
- Treat staff, other players and the equipment with respect. You may be asked to pay for damage caused on purpose or through careless use.
- We may end a session without a refund for fighting, harassment, cheating that affects others, or being under the influence.
- Younger players may need a parent or guardian’s permission, and the venue may ask for it. Some games have age ratings and staff may refuse age-inappropriate games.
- VR and racing simulators can cause motion sickness. Stop and tell staff if you feel unwell.
8. If we can’t provide your session
If we have to close, a station breaks, or we otherwise can’t give you the session you paid for, we’ll offer a new time or a refund. See the refund policy.
9. Liability
We take care to keep the venue and equipment safe. We’re not responsible for personal belongings left unattended. Nothing in these terms limits rights you have under Nigerian consumer protection law.
10. Changes to these terms
We may update these terms. The version on this page when you book applies to that booking.
11. Contact
Questions? Reach us at the front desk at 15 Admiralty Way, Lekki Phase 1, Lagos. These terms are governed by the laws of the Federal Republic of Nigeria.