Rescheduling
- Open your ticket from My account and tap Change time.
- You can move a paid booking up to 1 hour before it starts, up to 2 times.
- The new time must be free, within opening hours (10 AM – 11 PM) and within the next 30 days. The game, length and price stay the same.
- After that, the front desk may be able to help, but it isn’t guaranteed.
Cancellations
Customers can’t cancel paid bookings, and they aren’t refundable once paid. If you can’t make it, reschedule instead.
Missed sessions
If you don’t check in before your session ends, the session is marked as missed. Missed sessions aren’t refunded or moved, and membership hours used for them aren’t returned.
When we do refund
- We cancel your session or can’t provide a working station.
- You were charged twice, or charged the wrong amount.
- You paid, but the slot had already gone (for example, if payment completed after your hold ran out).
Refunds go back to the original payment method through Paystack. They usually arrive in 5–10 working days, depending on your bank. We don’t give cash refunds for online payments.
Memberships, extra time and promo codes
- Memberships aren’t refundable once active. Unused hours expire when the plan ends, unless you renew before it ends.
- Extra time you’ve added and used isn’t refundable.
- If a booking paid partly with a promo code is refunded, only the amount you actually paid is returned.
Need help?
Contact the front desk at 15 Admiralty Way, Lekki Phase 1, Lagos with your ticket code (it starts with VLR-).